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Return and refund policy
**1. General Terms**
– Refund/replacement requests require proof of delivery (photo/video).
– Products must be unused, in original packaging.
**2. Financial Conditions**
– **Refunds**: Up to 60% deduction for shipping fees.
– **Replacements**: Customer pays 20% of product cost + shipping fees.
**3. Deadlines**
– ⏳ **Refunds**: Request within **12 hours** of delivery.
– ⏳ **Replacements**: Request within **24 hours** of delivery.
– *No exceptions beyond these periods.*
**4. Process**
1. Email **info@viviheart.com** with:
– Order number
– Proof of issue (photo/video)
2. We respond within **48 business hours**.
**5. Contact**
– **Email**: info@viviheart.com
– **Address**: MWR5+GPQ, Nairobi, Kenya.
